BizStreet Business Owner Playbook Part 2 Creating Consistent Delivery for Engaged Clients/Customers

Creating consistent delivery for engaged clients/customers Description: How do you delight customers and give them more than they expect? How can you keep customers for life? Learn more about mastering customer service and mastering delivery of products and services through a Moments of Truth exercise, the ladder of loyalty, how to define target markets, and how to enable customers to do your selling for you! 

Doors Open at 7:45 am Coffee & Connections

8:00-9:00 am      Program

9:00-9:30 am      Q&A

Presented by:

ActionCOACH

Jennifer Ferrero

Business Development Manager

Jennifer Ferrero, APR, ACS, ALB, is an executive leader with expertise in marketing communications, corporate training, and strategic public relations. In the role of Business Development Manager, Jennifer works with business owners to provide education regarding business coaching and the benefits to their business. She has co-owned two marketing and website and companies and a public relations company. Jennifer is a consummate entrepreneur.  

 Jennifer is involved in leadership with Toastmasters International and the Spokane Chapter of the Public Relations Society of America. She is invested in ongoing growth and learning in her career and business. Jennifer speaks at conferences and is a long time freelance writer.

 If you need assistance registering, please contact Lisa Bridston at lbridston@greaterspokane.org